Leeds based Lupton Fawcett LLP completed the roll out of its new Personal Injury package at the beginning of December 2009. A concentrated period of development involving both Pilgrim consultants and firm staff led to a managed roll-out phase. The new system takes advantage of the advanced workflow functionality offered by LawSoft Release 8. The LawSoft case management system replaces the legacy AIM Evolution Workflow system which the practice had used for the previous 12 years.

IT Manager Shaun Denham said, 'The system has been a complete re-write from the bottom up and gives us what we believe to be an industry leading package'.

'We had the right people engaged on the project, support of the Management team and the drive to acquire new skills.  With a shared vision of what the PI package had to deliver, a flexible approach and a strong relationship between the Pilgrim consultants, IT and the PI department, the project was a great achievement,' said Asif Dabhad, Lupton Fawcett’s Business Analyst and Project Manager.

'To make this even more challenging, we were requested to undertake a live conversion from our existing AIM system to LawSoft, which most firms shy away from,  Having over 10.5 million records and some 180,000 contacts to convert was a major test of both our and Pilgrim's resources, but we got there with little downtime.'

Colin Kennedy Pilgrim’s COO said, ‘I have been involved in many case management projects over the years. I can safely say that Lupton Fawcett’s PI project was one of the largest in terms of scope and complexity. The PI application is massive and caters for practically any eventuality in this area of legal work. All the case handlers are experienced case management users. Therefore the challenge was to ensure the new LawSoft system delivered tangible benefits to the team and to the firm. Both objectives have been met.’